Data services
Reporting and business information
The right number, to the right person, at the right time. If someone has to open Excel to find out how the morning went, that is the job.
Whether it is worth doing
The current reports are not doing the job if both of these are no:
- Do we have the right information at the right time to run the business?
- Are our KPIs visible, and do we know their values now?
It is probably time if either of these is yes:
- Does someone have to launch Excel to crunch the numbers the business needs?
- Is more time spent producing the report than reading it?
What we have actually built
- Scheduled Crystal Reports, SQL Server Reporting Services, Access, SAP Lumira, and Office automation, emailed so management has them for 9am on Monday
- A Windows desktop dashboard for live KPIs, with export, email, and print
- Airport-lounge KPI screens on the wall: sales today, unanswered tickets, the day’s appointments
- A phone view for a manager, a supplier, or a customer who needs a slice of the data and an alert